Shipping & Returns
After Eight is always open for you to shop from our conscious collection of slow fashion and brands led by sustainable practices.
All orders are safely packaged and dispatched from our Hobart Showroom.
After Eight offers free express shipping for orders over $300.
$10 flat rate for standard shipping under $300.
$20 flat rate for Express Post.
All international orders are sent via DHL Express for a flat rate of $35.
After Eight does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receiver’s expense.
If you have any questions about shipping overseas, please contact us at firstname.lastname@example.org
Tracking your order
To ensure a smooth delivery, please ensure all your contact details (including phone number, email address and postal address) are accurate.
We will email you an Australia Post tracking number (or DHL for international shipping) when we dispatch your order. To track your order please follow the links in the email.
Parcels must be signed for upon delivery, unless you have selected otherwise when Australia Post notifies you, via SMS, that your parcel is out for delivery.
After Eight happily accepts returns for a refund or credit within 14 days of receipt for full priced After Eight pieces and 7 days for pre-loved by After Eight pieces, providing they meet the terms of our returns policy, set out below.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging attached. Items that don’t meet these standards risk being returned to the customer.
After Eight cannot offer returns or refunds on jewellery or swimwear, for hygiene purposes.
Sale items are final sale and cannot be returned.
Request a Return
To arrange your return, please get in touch with us by emailing email@example.com. Please include your order number and product details in the email.
We will notify you once your return has been received and approved. You will receive a return shipping label and further directions via email. Once your return has been received, your refund or credit note will be processed, less shipping costs. Please allow up to 10 days for processing.
Lost, Damaged or Faulty
If you have an issue with your product or delivery, please contact us immediately to discuss your options at firstname.lastname@example.org.
The Fine Print
Returns received outside of 14 days (for full price) and 7 days (for pre-loved) may be accepted at the sole and absolute discretion of After Eight.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging attached. Garments received soiled or with make-up marks will not be accepted for exchange or return and will be sent back to the customer at the customer’s expense.
Returns sent outside of the Return Request process must be sent via registered post or by other such means or carrier of your choice, which provides proof of posting and delivery. All returns or exchanges sent to After Eight must have a valid tracking number. After Eight is not liable for items lost in transit. If After Eight has supplied your return shipping label, you do not need to provide tracking details.
Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, After Eight is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. After Eight classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.
After Eight will issue a refund to the original card used for purchase within 10 business days of receipt of a return, less incurred shipping costs. A refund for faulty items will include the full value of the items returned, including the relevant taxes, shipping or return delivery costs.
For international returns, After Eight recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes. Please ensure adequate insurance is taken for the safe delivery of your order. All international customers are obliged to pay for their goods to be returned for a refund or credit note.
None of the above affects your rights under Australian Consumer Law. Our pieces may come with guarantees that cannot be excluded under the Australian Consumer Law, for example you may be entitled to an exchange or refund for a major problem with your piece (or in some instances, repair or replacement if the pieces are not of acceptable quality) and compensation for any other reasonably foreseeable loss or damage.