Shipping & Returns
Shipping
Your order will be processed between 1-2 business days of receipt and dispatched from our Hobart boutique.
Australia-wide shipping
After Eight offers free standard shipping for orders over $350.
$15 flat rate for standard shipping under $350.
$20 flat rate for Express Post.
Expected postage times
Standard Post: 4 – 10 business days
Express Post: 1 – 4 business days
Most parcels are arriving on time, but delays may be experienced due to Australia Post operations being affected by peak volumes or unforeseen weather events.
International shipping
All international orders are sent via Australia Post Intl or DHL Express for a flat rate of $35.
After Eight does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receiver’s expense.
Your order will be processed between 1-3 business days of receipt and dispatched from our Hobart boutique.
If you have any questions about shipping overseas, please contact us at hello@itsaftereight.com
Tracking your order
To ensure a smooth delivery, please ensure all your contact details (including phone number, email address and postal address) are accurate.
We will email you an Australia Post tracking number (or DHL for international shipping) when we dispatch your order. To track your order please follow the links in the email.
Parcels must be signed for upon delivery, unless you have selected otherwise when Australia Post notifies you, via SMS, that your parcel is out for delivery.
Returns Policy
After Eight happily accepts returns for a store credit for online purchases within 7 days of receipt for full priced After Eight pieces and 5 days for pre-loved by After Eight pieces, providing they meet the terms of our returns policy.
To assist with garment fits please see 'details' of each product where we include our fit notes or if you would like specific measurements please reach out to customer care team via email: hello@itsaftereight.com or Instagram DM its_aftereight
For purchases made in our Hobart Boutique we offer an exchange or store credit if the product is returned within 7 days of purchase.
Items which are purchased with AFTERPAY are eligible for credit note or exchange (in store).
Returned items must be unworn, unused and in perfect condition with all original tags and packaging attached. Items that don’t meet these standards risk being returned to the customer.
After Eight does not offer returns on accessories including jewellery or swimwear.
Sale items are final sale.
After Eight does not offer free returns.
Request a return from our Online Store
To arrange your return for credit note, please get in touch with us by emailing hello@itsaftereight.com. Please include your order number and product details in the email.
Once your return has been confirmed via email please send it back to us, along with tracking, at:
After Eight Returns
Shop 1, 66 Murray Street
Hobart 7000
We will notify you once your return has been received and approved. Once your return has been received, your credit note will be issued. Please allow up to 10 days for processing.
Order changes and cancellations
Once we have received your order, it cannot be cancelled. We will do our best to accomodate any order changes, however, once the order has been processed and dispatched we are unable to make any order changes.
Lost, Damaged or Faulty
If you have an issue with your product or delivery, please contact us immediately to discuss your options at hello@itsaftereight.com.
The Fine Print
Returns received outside of 7 days (for full price) and 5 days (for pre-loved) may be accepted at the sole and absolute discretion of After Eight.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging attached. Garments received soiled or with make-up marks will not be accepted for exchange or return and will be sent back to the customer at the customer’s expense.
Returns sent outside of the Return Request process must be sent via registered post or by other such means or carrier of your choice, which provides proof of posting and delivery. All returns sent to After Eight must have a valid tracking number. After Eight is not liable for items lost in transit. If After Eight has supplied your return shipping label (for a faulty item for example), you do not need to provide tracking details.
Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, After Eight is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability and can only occur with in store purchases. After Eight classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 2 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.
For international returns, After Eight recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes. Please ensure adequate insurance is taken for the safe delivery of your order. All international customers are obliged to pay for their goods to be returned.
None of the above affects your rights under Australian Consumer Law. Our pieces may come with guarantees that cannot be excluded under the Australian Consumer Law, for example you may be entitled to an exchange or refund for a major problem with your piece (or in some instances, repair or replacement if the pieces are not of acceptable quality) and compensation for any other reasonably foreseeable loss or damage.